When and how refunds are issued for Stampede Cables payments.
Last updated: July 2026
Refunds are considered in the following cases: duplicate or incorrect billing amount, service not activated within 7 working days of payment, relocation to an area outside our service coverage, or prolonged service outages exceeding 72 consecutive hours not caused by customer-side issues.
Installation charges, equipment deposits (unless equipment is returned in working condition), and used months of service are non-refundable. OTT subscription add-ons (OTTPlay, PlayboxTV) are non-refundable once activated.
Contact us at info@stampedecables.com, via Report an Issue, or your local office's WhatsApp/phone number, with your payment reference.
Approved refunds are processed within 7–10 business days to the original payment method.
Bill payments made through our Pay Bill page are processed by Razorpay. Approved refunds are issued back to the original payment method via Razorpay, and bank processing times may add a few extra business days on top of the timeline above.
If you cancel mid-plan, a pro-rata refund for unused days may be issued at the discretion of Stampede Cables, subject to a processing fee.
Refund questions can be sent to info@stampedecables.com.
